PARTNER EXPERIENCE GRAND PRIXPARTNER PLAYBOOK
Grand Prix
PARTNER PLAYBOOK

Your next move.
Their confidence.

Six pit stops to make things clearer, keep partners informed and follow through as one Castrol team.

One team. One experience.The Grand Prix circuit
WHAT PARTNERS NEEDClarityConsistencyPredictabilityVisibilityConfidence
The circuit

Welcome to the
partner garage.

Tap a door. Discover your next move.

Pit crew challenge · What would you do?
The delivery date has moved

An order is delayed. The supply team is checking the revised date. The partner has not contacted you yet.

What is your next move?

This week’s pit-crew focus

Choose one or two pit stops. Agree one action the partner will see or experience.

Choose up to two areas of focus.

Your entries stay on this page while it is open. Reloading or closing the page clears them.

Before you act: Is it clear? Is it proactive? Who owns the next step? Does the partner know what happens next? Have we closed the loop?
ONE TEAM. ONE EXPERIENCE.The partner experience. Carry the light forward.